FAQ

Frequently Asked Questions

Answers to the questions we hear most, from lash extensions and booking to aftercare, pregnancy and bridal appointments.

01SupportRondebosch East · Cape Town
Does eyelash extensions damage the natural eyelashes?

A properly trained and certified lash artist knows how to select and apply appropriate eyelash extensions based on your length and strength of your natural lash. Your lash artist's first priority should be to preserve your natural lash and eye health. Your eyelash extensions should never hurt or cause your natural lash to break off. It is recommended to never pull or tug on your eyelash extensions so as not to damage the natural lash. Your extension will shed with your natural lash cycle.

Do I need to prep my lashes before my appointment?

Yes, please! Make sure your eyelashes are squeaky clean - no traces of eye makeup - prior to your appointment. Use an oil-free make up remover if possible, and rinse well. Any traces of oil or makeup (especially mascara) will create a barrier between the adhesive and your natural lashes, causing your extensions to drop off prematurely.

What are eyelash extensions made of?

There are three types of eyelash extensions: synthetic, silk, and mink. We use cruelty-free synthetic mink lashes, which are made from PolyButylene Terephthalate (PBT). They are precision-made, distinctively lighter, softer, more durable, and more flexible than conventional synthetic lashes.

What is eyebrow lamination?

Brow lamination is a noninvasive treatment that works to restructure or manipulate brow hair into a groomed shape or look, for a fuller (yet completely natural) brow that also has a feathery effect.

How do I choose the look I want?

Before beginning the process, we will consult with you over the style you are interested in and what you'd like to achieve with your lash extensions. We will also examine your eyelashes to determine what your lashes will be able to "hold" with regards to thickness and length of the extensions as everyone's lashes vary in strength. We will also take into consideration your eye shape when creating your look. Overall looks are natural but can be made to be more dramatic if desired. It is advisable to show us a reference image for the consultation so that we can work on a (realistic) guideline.

When do I book my bridal eyelashes?

If you've never had eyelash extensions applied before then we recommend booking a full-set 2 weeks before your wedding date or departure date at the latest. And then to book a fill 1 or 2 days before the wedding date. This will allow time to experiment with different lashes, learn proper aftercare and ensure there are no allergies to the product. Our past brides would usually book 1-2 days before the wedding. Please email us to book for an advanced date to secure your slot.

How do I book an appointment?

We only take bookings online via the online booking portal. Alternatively, you can download the Fresha app on your mobile app store and search for Lashcore. The online bookings shows 5 weeks advance schedule time and the following months slots are opened on the last day of each month. If you can't seem to find a date please send us a whatsapp message during 9am - 5pm on weekdays to check if we recieved any cancellations.

Is it safe to apply eyelash extensions during pregnancy?

Eyelash extensions are a non-invasive cosmetic procedure and can be worn by pregnant women. Necessary precautions needs to be taken by your lash technician during the appointment. We advise on bringing a preggy pillow for the duration of the treatment and will allow multiple urination breaks. So far all of our pregnant guests had a comfortable session with fab lashes during their birthing process.

Can I wet my eyelash extensions?

Here at Lashcore, our stylists apply the proper amount of adhesive to cure the bonds on your individual extensions, so you're always set for a soak in the bath, a refreshing shower and, even a dip in the pool! Just make sure to avoid water for the first 8 hours after your lash appointment to allow the adhesive bond to set. After that, soak away!

Is shampooing eyelash extensions okay?

Buildup from body oils and beauty products can accumulate along your lash line. Gently clean your lashes every day to keep them squeaky clean. Before or during a bathe, use our Eyelash Foaming Cleansers to ensure long lasting lashes. Clean lashes make healthy lashes; snag all of these products and more after your next reservation if you wear eyelash extensions more than twice per year.

How can I help you?